At Entelechy we strive for best practice and endeavour to provide our clients with the best possible service. To this end, we encourage your comments and feedback so that we can improve our systems and our service.
If you have a comment or suggestion about our service or our website, please email us at firstname.lastname@example.org or use our contact form. If you are an existing client please feel free to complete the client satisfaction survey to provide more detailed feedback and ideas to help us bring you a better experience at Entelechy.
The complaints handling policy sets out how you can make a complaint and have your concerns addressed. We regularly review our services, policy and complaints collection, handling and resolution regularly and with all due care. You can access our complaints handling policy via your practitioner or Clinical Reception Staff.
If you have a complaint about an administrative matter, the way your enquiry was handled or the clinical services provided you can do so writing to email@example.com, call 0407 837787 to speak to the Principal Psychologist, or fill in the online complaints form.